Frequently Asked Questions (FAQ)

Q: Which games are included with my Gaucho Pass?

A: Your Gaucho Pass includes all 2019-20 Gaucho regular-season home games for the month purchased.

Q: Does my Gaucho Pass give me an assigned seat?

A: The Gaucho Pass grants you access to all general admission seating and does not include a reserved seat.  Your Gaucho Pass does not guarantee access to the venue, and all games are subject to sell-outs/capacity limitations.

Q: How do I access my Gaucho Pass for entry to the venue?

A: Each Gaucho Pass holder will be given a wallet-size card with a unique barcode to scan into the venue.

Q: Where do Gaucho Pass holders enter the venue?

A: Gaucho Pass holders can enter the venue via any main gate.

Q: Can I upgrade my Gaucho Pass to a specific seat?

A: Subject to availability, seat upgrades will be offered for an additional fee.  Contact the UCSB Athletics Ticket Office M-F (9 am - 4 pm) to arrange an upgrade.

Q: How do I renew my Gaucho Pass for the next month?

A: The Gaucho Pass auto-renews each month to the card you used at the time of purchase throughout the 2019-20 regular season. You will be charged $30 on the 3rd Monday of each month through May 2020. Charges will be processed as follows:

  • At the time of purchase - November Pass

  • November 18 - December Pass

  • December 16 - January Pass

  • January 20 - February Pass

  • February 17 - March Pass

  • March 16 - April Pass

  • April 20 - May Pass

  • May 18 - June Pass

Q: How do I cancel my Gaucho Pass?

A: You may opt-out of your monthly subscription of the Gaucho Pass by emailing athletics-tickets@ucsb.edu by the following dates for the cancellation to take effect on the last day of that month:

  • Cancel December Pass by November 15

  • Cancel January Pass by December 13

  • Cancel February Pass by January 17

  • Cancel March Pass by February 14

  • Cancel April Pass by March 13

  • Cancel May Pass by April 17

  • Cancel June Pass by May 15

Any cancellation request made after the date above will be effective on the last day of the next calendar month. Note: After cancellation, your Gaucho Pass will be filled by a fan on the waitlist. To repurchase the Gaucho Pass, you will need to register for the waitlist. Passes are subject to availability.

Q: Is the Gaucho Pass refundable?

A: The Gaucho Pass is non-refundable.

Q: Can I sell my Gaucho Pass for games that I do not attend?

A: The Gaucho Pass is non-transferable. Resale of tickets is strictly prohibited

Q: Can I share my Gaucho Pass with someone else?

A: The Gaucho Pass is non-transferable and must be carried by the person who purchased the pass.

Q: Will I get the giveaways associated with the games included in my Gaucho Pass?

A: Gaucho Pass holders are eligible to receive the giveaways associated with the games included in their pass (while supplies last).

 

NEED ADDITIONAL HELP? Call: (805) 893-7017 | Email: athletics-tickets@ucsb.edu